Info

Materials

All jewels are made of stainless steel, which means that they will not lose colour or start rusting. The gold jewels are gold plated stainless steel. To maintain the gold plating, I recommend not to wear them when you come into contact with water or when you go to bed.

The rings are made of 925 silver. Which means they are of higher quality. Nevertheless, I do not recommend wearing the 925 silver gold plated rings if you come in contact with water or when you go to bed. 

Custom orders

Custom orders are still possible, you can send me all your requests on instagram @bx_elle, our contact page or our email bxellejewels@gmail.com. For custom orders we charge an extra €5 because everything is handmade on request. 

Delivery information

Please note that all our jewelry is meticulously crafted by hand, and we don't maintain a pre-made stock. Therefore, when you place an order, rest assured that your item will be created with utmost care and attention. However, this artisanal process does require some time. On average, it takes about one to two weeks for your order to be completed and ready for shipment. We appreciate your patience and understanding, and we promise that the final product will be worth the wait. Thank you for choosing our handmade jewelry, where quality and craftsmanship are paramount.

Shipping to Belgium; 

  • FREE SHIPPING
  • The parcel doesn't have a Track&tTrace code, the parcel will be shipped with post stamps.The packages are send out once a week.
  • Track&Trace is only possible for Belgium (extra cost of 5,70) 

Shipping to; France, Germany, Luxembourg, Netherlands, Italy & Spain.

  • €2 SHIPPING
  • The parcel doesn't have a Track&tTrace code, the parcel will be shipped with post stamps. 
  • The packages are send out once week.
  • Track&Trace is only possible France, Netherlands, Germany & Luxembourg (extra cost of €20).

We are not responsible for lost packages by the postoffice, you can always ask for  proof of delivery by the contact page, email (bxellejewels@gmail.com) or instagram @bx_elle. 

 

Other countries:

For now... we are not sending packages other countries. If you can't wait, contact us though the contact page, our email bxellejewels@gmail.com or instagram @bx_elle. 

Return policy

Products can not be returned once they are ordered. This is only possible in following cases whitin the following 30 days: 

  • If the item is broken; you can send an email to bxellejewels@gmail.com with a picture of the product you got.
  • If the wrong item arrived; you can send an email to bxellejewels@gmail.com with a picture of the product you got.

In those cases there will be no refund but a new package will be send your way. 

We are not responsible for lost packages by the postoffice, you can always ask for  proof of delivery by the contact page, email (bxellejewels@gmail.com) or instagram @bx_elle.